Terms and Conditions

Effective October 30, 2026

These terms apply when you use coastalvts.com or receive service from Coastal Valet Trash Services ("Coastal Valet," "we," "us"). By using the site or our service, you agree to them. If you have a signed service agreement with us, that agreement controls wherever it differs from these terms.

Estimates

• Online estimates are based on the answers you enter. They are a starting point, not a final price.
• We confirm the final rate after a free property walk. Every estimate is valid for 30 days.
• An estimate does not commit you or us to service until we both agree to start.

Service

• Pickup windows. We collect during scheduled morning windows, 4am–7am and 7am–12pm, on the days set for your property (Monday through Friday by default).
• Setting trash out. Place bagged, tied trash at your door or bin at the curb the night before pickup, following your community's rules.
• What we take. Regular household trash, plus any recycling or add-ons on your plan. We may leave items that are unsafe or that your service agreement or local rules exclude, such as hazardous materials, and will let you know why.
• Missed pickups. Report a missed pickup through our Service Request Center or by phone, and we will make it right.
• Weather and safety. Severe weather, road closures, holidays, or unsafe conditions can delay service. We will resume as soon as it is safe.

Accounts and payment

• Residential service is month to month.
• Apartment, HOA, and property manager accounts follow the terms agreed during the property walk and in the signed service agreement, including any setup costs, equipment such as cans or pet-waste stations, and payment schedule.
• Invoices are due as stated on the invoice or in your agreement. We may pause service on past-due accounts after giving notice.

Your responsibilities

• Give us accurate property and contact information.
• Provide safe access for our crew, including gate or building access where needed.
• Follow your community's rules on how and when trash goes out.

Liability

We take care at every property. To the extent the law allows, Coastal Valet is not liable for indirect or consequential losses, and our total liability for any claim is limited to the amount you paid us for service in the month the claim arose. Nothing in these terms limits liability that cannot be limited by law.

Using this website

• Don't misuse the site, submit false information, or try to interfere with how it works.
• Photos and video marked "illustrative" are for demonstration and do not show a specific Coastal Valet property or crew.
• The site's content, logo, and design belong to Coastal Valet and may not be copied without permission.
• Links to other websites are provided for convenience. We are not responsible for their content.

The site is provided "as is." We work to keep it accurate and available, but we don't guarantee it will be error-free or uninterrupted.

Privacy

Our Privacy Policy explains how we handle your information.

Governing law

These terms are governed by the laws of North Carolina. Any dispute will be handled in the state or federal courts serving Brunswick County, North Carolina.

Changes

We may update these terms. The current version will always be posted here with its effective date.

Contact

Coastal Valet Trash Services, Ocean Isle Beach, NC. Phone (910) 317-0220, or reach us through our contact page.